How We Communicate With You
We want contacting us to be easy. Here’s how to reach our call centre, book with your GP and get care after hours, so your enquiry goes to the right place the first time.
Telephone calls during business hours
FTMC Group has a dedicated call centre, based in Forster at our FTMC clinic to manage patient inquiries. The call centre is open:
- Monday–Friday: 8:00am–5:00pm
- Saturday: 9:00am–1:00pm
- Sunday & Public Holidays: 9:00am–12:00pm
To Speak with Your GP If you need to discuss anything with a GP, you must book an appointment. When you call the call centre, staff will help you book an appointment with your GP (in-person or by phone). GPs do not return patient calls – appointments must be booked in advance.
What the call centre can help with
- Booking appointments with your GP (phone or in-person)
- Account inquiries
- General practice information
- Providing opening hours and contact details
Important We do not take messages for GPs. If you need to speak with a GP, please book an appointment.
After hours medical care
If you are experiencing a medical emergency, call 000 or go to your nearest hospital emergency department immediately.
If you have a non-emergency urgent medical issue outside business hours, call (02) 6555 0444. Your call will be diverted to the on call GP who can provide telephone advice. After-hours consultation fees apply.
The after-hours service cannot assist with
- Inquiries about missed calls or missed appointments
- Questions about test results or text messages from the practice
Please call back during business hours for these matters.
Email communications
Email is not a recommended pathway for contacting FTMC Group. Email should only be used for administrative inquiries (e.g., account questions, general information requests).
What NOT to email:
- Any medical concerns or questions
- Urgent or time-sensitive matters
- Requests to speak with a GP
If you send an email to the practice, we will respond within 2 business days.
To Speak with a GP do not email, call (02) 6555 0444 during business hours to book an appointment.
Appointments & booking your GP
You can book an appointment with your GP by:
- Calling the call centre on (02) 6555 0444 during business hours
- Booking online through HotDoc
Some GPs at FTMC Group have availability within days, while others may have longer wait times as they are booked weeks in advance. We encourage you to book as early as possible for non-urgent matters.
FTMC Group does not routinely accept walk-in patients. We encourage all patients to book an appointment in advance to ensure they can be seen by a GP. In exceptional circumstances where a GP may have availability, walk-in patients may be assessed, but this cannot be guaranteed. Please call ahead to check availability before visiting.