Resources
Helpful information and links to support your healthcare needs and access to services.
Appointments
Our standard consultation time is 15 minutes.
If you require a longer appointment – for example, to discuss complex health concerns or for counselling – please let our administration team know when booking so we can allow extra time.
Emergencies will always be given priority.
If there is an unexpected delay, our administration team will keep you informed.
If you are unable to attend your appointment, we kindly ask that you notify us as early as possible so we can offer the time to another patient.
Please note that appointments that are not attended or cancelled with less than 2 hours’ notice may incur a DNA (Did Not Attend) fee, as per our practice policy.
We appreciate your understanding – timely cancellations help us care for more patients in need.
Fees & Payment
All fees are payable at the time of your consultation.
We accept cash, cheque, credit card, and EFTPOS for your convenience.
Please note:
Standard consultation fees apply, but charges may vary depending on the type of appointment and your individual circumstances.
EFTPOS and HOTDOCS payments attract a small surcharge to cover processing costs – approximately 1.1% for EFTPOS payments and 2.1% for HOTDOCS payments.
Medicare rebates will be processed at the time of payment for eligible services.
If you have any questions about our fees or need an estimate for a specific service, please speak to our administration team.
Consultation Fees
All of our practices/sites are private and you will be charged a consultation fee.
This is only a general guide as fees and rebates may vary.
Weekdays
| Service Description | Fee | Medicare Rebate | Out of pocket fee |
|---|---|---|---|
| Short Consultation | $65.00 | $20.05 | $44.95 |
| Standard Consultation | $90.00 | $43.90 | $46.10 |
| Extended Consultation | $140.00 | $84.90 | $55.10 |
| Prolonged Consultation | $190.00 | $125.10 | $64.90 |
After Hours: Saturday before 1pm
| Service Description | Fee | Medicare Rebate | Out of pocket fee |
|---|---|---|---|
| Short Consultation | $90.00 | $20.05 | $69.95 |
| Standard Consultation | $130.00 | $43.90 | $86.10 |
| Extended Consultation | $180.00 | $84.90 | $95.10 |
| Prolonged Consultation | $230.00 | $125.10 | $104.90 |
After Hours: Saturday after 1pm, Sunday and Public Holidays
| Service Description | Fee | Medicare Rebate | Out of pocket fee |
|---|---|---|---|
| Short Consultation | $95.00 | $33.80 | $61.20 |
| Standard Consultation | $145.00 | $57.15 | $87.85 |
| Extended Consultation | $195.00 | $98.00 | $97.00 |
| Prolonged Consultation | $245.00 | $137.40 | $107.60 |
Other consultations:
| Service Description | Fee | Medicare Rebate | Out of pocket |
|---|---|---|---|
| Venesection | $150.00 | $70.65 | $79.35 |
| Iron Infusion | $250.00 | $42.85 | $207.15 |
| Nurse ear syringe | $90.00 | $42.85 | $47.15 |
| Pre-Employment Medical | $225.00 | No rebate | $225.00 |
| Immunisation Planning – AIR | $250.00 | No rebate | $250.00 |
| Nurse Ear Microsuction | $90.00 | No rebate | $90.00 |
Vaccination Costs
| Vaccine | Description | Fee |
|---|---|---|
| Boostrix | Diphtheria, Tetanus and Whooping cough | $50 |
| Twinrix | Hep A & Hep B | $75 |
| Yellow Fever | $175 | |
| ADT | Tetanus and Diphtheria | Free |
Routine Request
Our HotDoc online system allows you to request and pay for repeat prescriptions and repeat specialist referrals with your regular GP.
You must select your usual GP. If they are not listed, they may be away or do not accept online requests.
If you have not seen your GP in the past six months, an appointment will be required.
Some requests may still require a standard consultation at the doctor’s discretion.
Please allow at least 3 business days for your request to be processed.
Email Policy
Communication with patients via email is conducted with appropriate regard to the Privacy Laws relating to health information and confidentiality.
When patients email the practice, email staff members action accordingly or patients can use our “contact us tab” on our website.
Social Media Policy
The Practice has a Facebook page. Follow us here: https://www.facebook.com/forstertuncurrymedicalcentre
Our staff are educated on the risks of using private social media. Information posted in their private capacity may reflect adversely on their professional capacity.
Open Disclosure
Open disclosure is an open discussion with a patient about one or more incidents that resulted in harm to the patient while they were receiving healthcare.
Forster Tuncurry Medical Centre actively promotes Open Disclosure. For more information go to: https://www.safetyandquality.gov.au/
Communication Policy
Electronic communication is available to contact your doctor on: office@ftmc.com.au
Doctors of the practice are unable to accept phone calls during consultation hours.
If you wish to contact your doctor, an electronic message will be sent immediately, and your doctor will return the call at their earliest convenience.
AI Policy
Our practice uses artificial intelligence (AI) technologies to support administrative, operational, and clinical processes where appropriate. AI tools may assist with tasks such as appointment scheduling, documentation support, data analysis, and improving efficiency and accuracy in service delivery. All AI systems are used in a controlled and responsible manner, with appropriate human oversight, and do not replace clinical judgment or decision-making by qualified healthcare professionals. Patient safety, confidentiality, and data protection remain our highest priorities, and all use of AI complies with applicable laws, regulations, and professional standards.
Is your information up to date?
If not, please fill out one of our patient information forms at Forster Tuncurry Medical Centre. Keeping your details current helps us provide the best possible care.
Whether you’ve recently moved, changed your phone number or updated your Medicare or health insurance information, we encourage you to let us know. Our patient information form is simple and easy to complete, ensuring we have the correct information on file for your appointments and medical history. Ask our friendly staff for assistance with updating your details today, or download and fill in the Patient Information form below.
Interpreter & Communication Services
At Forster Tuncurry Medical Centre, we are committed to providing inclusive, accessible healthcare for every member of our community.
If you require language or communication assistance, professional interpreter services can be arranged at no cost to you. Simply let our reception team know at the time of booking so we can organise the appropriate support for your appointment.
Available Services
Translator & Interpreter Services (TIS National)
Professional phone and on-site interpreters are available across a wide range of languages.
TIS National (for patients): 131 450
TIS Doctors Priority Line (for clinicians): 1300 131 450
Auslan Interpreting Services
For patients who are Deaf or hard of hearing and use Auslan, accredited interpreters can be arranged upon request when booking your appointment.
National Relay Service (NRS)
For patients who are Deaf, hard of hearing or have a speech impairment:
TTY users: 133 677
Speak & Listen (speech-to-speech): 1300 555 727
SMS Relay: 0423 677 767
Internet relay: www.relayservice.gov.au
We encourage patients to advise us of any communication needs when making an appointment so we can ensure appropriate arrangements are made in advance.
At FTMC, clear communication is essential to quality care — and we are here to support you every step of the way.