Feedback & Complaints
At Forster Tuncurry Medical Centre, we are committed to delivering high-quality, respectful and patient-centred care. Your feedback helps us improve our services and ensures we continue to meet the needs of our community.
How to Provide Feedback
Patients are welcome to share their feedback in several ways:
- Speak directly with a member of our reception team or your treating practitioner
- Submit written feedback via email or letter
- Request a feedback form at reception
- Provide feedback anonymously if you prefer
- We encourage open communication and welcome anonymous feedback for patients who feel more comfortable sharing their experience privately.
Our Complaints Resolution Process
If you raise a concern or complaint:
- Acknowledgement – Your complaint will be acknowledged promptly.
- Review – The matter will be reviewed by the Practice Manager and/or relevant clinical staff.
- Response – We will respond in a timely and respectful manner, outlining any findings or actions taken.
- Resolution – Where appropriate, we will work with you to achieve a fair and reasonable outcome.
All feedback and complaints are handled confidentially and in accordance with our practice policies and privacy obligations.
Contact Details
Practice Manager
Forster Tuncurry Medical Centre
Phone: 02 6555 0444
Email: office@ftmc.com.au
If you feel your concern has not been resolved satisfactorily, you may contact an external agency:
NSW Health Care Complaints Commission
Phone: 02 9219 7444
Website: www.hccc.nsw.gov.au
We believe feedback is essential to maintaining excellence in patient care. By sharing your experience, you help us strengthen our services and continue caring for our community with integrity and compassion.